Online Privacy Policy

This Privacy Policy describes the information that we collect (directly or indirectly) and why we collect it, what we do with the information we collect and how you can manage your personal information. You may download a copy of this Privacy Policy here.

Linking to Other Sites

Our Site may contain links to non-affiliated third party sites, such as merchants and service providers.   If you follow these links to sites that are not affiliated with us, you should review their privacy and security policies and other terms and conditions, because their information practices may be different than ours. We do not have control over the information that is submitted to, or collected by, these third parties.

We will, where possible, only collect your personal information directly from you, unless it is unreasonable or impracticable for us to do so. If we collect your personal information from another person (e.g. your merchant) and it is unclear that you have consented to the disclosure of that information to us, we will, whenever reasonably possible, make you aware that we have done this and the reasons for doing so.

For example, we may collect personal information from you through our Site, your service provider, telephone calls, emails and other correspondence to us or our employees, enquiries and contracts for the use of our services and participation in any marketing events.

Subject to the explanation immediately above, we collect and use information as follows:

a)     When you register with us or use the Site, you provide us certain information voluntarily. This may include: your name, mobile or residential phone number, e-mail address, postal address, answers to survey questions and other registration information.

b)     When you use the Site: We may ask for transaction-related information, such as when you respond to any offers, or download or use applications from us; information you provide us when you contact us; information you enter into our system when using the Site, such as contact information which is clearly labelled at the time you submit it; and information you post on our Site to the extent we permit posting information.

c)     When you make a payment to a merchant: If you make a payment to a merchant using our service, we will ask for payment information and other information requested for processing your payment.

Your transactions will be processed by a third party payment processor selected by the merchant. While we do not collect credit card numbers, our credit card tokenization technology intercepts credit card numbers entered into any enterprise payment acceptance system and environment, and replaces credit card numbers with a surrogate value or token. The encrypted card number is stored off-site in a secure, PCI-compliant data vault. We do not store your payment information and do not control and are not responsible for the payment processor or its collection or use of your information. The merchant may be able to provide you more information on their payment processor if you ask them.

d)     Through Server Logs: A server log is a list of the activities that a server performs. Our servers automatically collect and store in server logs your Internet addresses, browser type, Internet Service Provider (ISP), referring and exit page, operating system, timestamps, and clickstream data.

e)     From Your Computer, Tablet or Mobile Telephone: The type of mobile device you use, your mobile device’s unique device ID, the IP address of your mobile device, and your mobile operating system.

f)      Cookies and Similar Technologies: Cookies are small text files placed in your browser. Cookies transmit information such as session ID, user ID, and conversion data. This information helps website providers recognize a browser or mobile device and helps us gather information such as how many users have visited our site and which pages and advertisements have been seen and clicked on. We use first-party cookies and third-party cookies together to report ad impressions, other uses of ad services, and interactions with ad impressions related to your visit to our Site.  Our Cookies procedure in Section 4 below explains how we use Cookies to collect information about the way you use the Site and how you can control them.

g)     Sensitive Information.  Generally, we do not collect sensitive information. We may collect other sensitive information from you or about you where there is a legal requirement to do so, or where we are otherwise permitted by law. In all other situations, we will specifically seek your consent. If we do not collect, hold, use or disclose your personal information, or if you do not provide your consent, then we may not be able to answer your enquiry or provide the services that you or your organization have contracted us to provide.

We may collect certain information via third-party analytics services, which may collect your information that is not Sensitive Information. This may include: the information you provide us, your session ID, your user ID, and conversion data. This information provides us with tools to calculate the numbers and frequency of visitors on the Site and to understand how you and other users use the Site so to improve your experience.

We also track and analyze non-identifying and aggregate usage and volume statistical information from our visitors and customers. This information is logged and used for purposes such as to help diagnose technical problems and to administer our Site so that we can constantly improve it.

Personal information is information that directly or indirectly identifies you. Below are some examples of the personal information we may collect through the Site:

•       Identifiers. Real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, or other similar identifiers.

•       Customer Records. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)), such as name, signature, address, telephone number, bank account number, credit card number, debit card number, or any other financial information. Some personal information included in this category may overlap with other categories.

•      Sensitive Information. We generally do not collect “sensitive information, such as information or an opinion about an individual’s racial or ethnic origin, political opinions, political association membership, religious beliefs or affiliations, philosophical beliefs, professional or trade association membership, trade union membership, sexual orientation or practices or criminal record, or health information and genetic information.  See Sensitive Information below for more details.

•       Commercial information. Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.

•       Internet or other similar network activity. Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement.

•       Geolocation data. Physical location or movements.

•       Inferences drawn from other personal information. Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behaviour, attitudes, intelligence, abilities, and aptitudes.

We may link together different types of information or link information to personal information. If linked information directly or indirectly identifies an individual person, we treat the linked information as personal information. In this Privacy Policy, to “process” personal information means to perform any operation on personal information, whether or not by automated means, such as collection, recording, organizing, storing, adapting, use, disclosure, combining, erasing or destroying. Where we need to collect personal information by law, or if under the terms of the contract between us you do not provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with products or Services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case.

We will be overlaying analytical procedures on our website, which will include collecting information such as behaviour analytics (i.e. how you interact with the website), your location, your time spent on site, if you are a return visitor and other Google analytic metrics. This process is called collecting cookies. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but depending on your browser, you can modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of our website

and/or portal.

We encourage you to review the privacy statements of websites you choose to link to from our website so that you understand how those websites collect, use and share your information. We have no control over and are not responsible for the manner in which the hosts of other websites use personal information they collect from you.

How We Use Cookies

We use Cookies to track how you use the Site by providing usage statistics. Cookies are also used to allow product authentication to you based upon your browsing history and previous visits to the Site. Information supplied to us using cookies helps us to provide a better online experience to our visitors and users and send marketing communications to them, as the case may be.

While this information on its own may not constitute your personal information, we may combine the information we collect via Cookies with personal data that we have collected from you to learn more about how you use the Site to improve them.

Types of Cookies

We use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your device until you delete them). To make it easier for you to understand why we need them, the Cookies we use on the Site can be grouped into the following categories: 

•       Strictly Necessary: These Cookies are necessary for the Site to work properly. They include any essential authentication and authorization cookies for the Site.

•       Functionality: These Cookies enable technical performance and allow us to “remember” the choices you make while browsing the Site, including any preferences you set. They also include sign-in and authentication cookies and IDs that enable you to return without additional sign-in.

•       Performance/Analytics: These Cookies allow us to collect certain information about how you navigate the Site or utilize the Products running on your device. They help us understand which areas you use and what we can do to improve them.

•       Marketing and Customer Support: These Cookies are used to deliver relevant information related to the Site to an identified machine or other devices (not a named or otherwise identifiable person) which has previously been used to visit the Site. Some of these types of Cookies on the Site are operated by third parties with our permission and are used to identify advertising sources that are effectively driving customers to the Site.

Cookies Set by Third-Party Sites 

To enhance our content and to deliver a better online experience for our users, we sometimes embed images and videos from other websites on the Site. We currently use, and may in future use content from websites such as Facebook, LinkedIn and Twitter. You may be presented with Cookies from these third-party websites. Please note that we do not control these Cookies. The privacy practices of these third parties will be governed by the third parties’ own privacy statements or policies. We are not responsible for the security or privacy of any information collected by these third parties, using cookies or other means. You should consult and review the relevant third-party privacy statement or policy for information on how these cookies are used and how you can control them.

We also use Google, a third-party analytics provider, to collect information about Services usage and the users of the Site, including demographic and interest-level information. Google uses cookies in order to collect demographic and interest-level information and usage information from users that visit the Site, including information about the pages where users enter and exit the Site and what pages users view on the Site, time spent, browser, operating system, and IP address. Cookies allow Google to recognize a user when a user visits the Site and when the user visits other websites. Google uses the information it collects from the Site and other websites to share with us and other website operators’ information about users including age range, gender, geographic regions, general interests, and details about devices used to visit websites and purchase items. We do not link information we receive from Google with any of your personal information. For more information regarding Google’s use of cookies, and collection and use of information, see the Google Privacy Policy (available at https://policies.google.com/privacy?hl=en). If you would like to opt out of Google Analytics tracking, please visit the Google Analytics Opt-out Browser Add-on (available at https://tools.google.com/dlpage/gaoptout).

Other Similar Technologies

Our web pages may use other technologies such as web beacons to help deliver cookies on the Site and count users who have visited those websites. We also may include web beacons in our promotional email messages or newsletters to determine whether you open and act on them as well as for statistical purposes.

In addition to standard cookies and web beacons, the Site can also use other similar technologies to store and read data files on your computer. This is typically done to maintain your preferences or to improve speed and performance by storing certain files locally.

How to Control and Delete Cookies 

Cookies can be controlled, blocked or restricted through your web browser settings. Information on how to do this can be found within the Help section of your browser. All Cookies are browser specific. Therefore, if you use multiple browsers or devices to access websites, you will need to manage your cookie preferences across these environments.

If you are using a mobile device to access the Site, you will need to refer to your instruction manual or other help/settings resource to find out how you can control cookies on your device.

Please note: If you restrict, disable or block any or all Cookies from your web browser or mobile or other device, the Site may not operate properly, and you may not have access to the Site available through the Site. We shall not be liable for any impossibility to use the Site or degraded functioning thereof, where such are caused by your settings and choices regarding cookies.  

To learn more about cookies and web beacons, visit www.allaboutcookies.org.

Do Not Track: Some web browsers (including Safari, Internet Explorer, Firefox and Chrome) incorporate a “Do Not Track” (“DNT”) or similar feature that signals to websites that a user does not want to have his or her online activity and behaviour tracked. If a website that responds to a particular DNT signal receives the DNT signal, the browser can block that website from collecting certain information about the browser’s user. Not all browsers offer a DNT option and DNT signals are not yet uniform. For this reason, many website operators, including Paypa Plane, do not respond to DNT signals.

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances.

•       Where we need to perform the contract we are about to enter into or have entered into with you.

•       Where it is necessary for our legitimate interests (or those of a third party), and your interests and fundamental rights do not override those interests.

•       Where we need to comply with a legal or regulatory obligation.

We collect, hold, use and disclose personal information from you or about you where it is reasonably necessary for us to carry out our business functions and activities. For example, we collect, hold, use and disclose your personal information as necessary to provide our services, for our administration and accounting purposes associated with providing these services, for statistical and data collection purposes, providing you with information about other goods and services offered by us, marketing and promotions, market research and website traffic analysis.

Where we wish to use or disclose your personal information for other purposes, we will obtain your consent. Where we use your personal information for marketing and promotional communications, you can opt out at any time by notifying us. Opt out procedures are also included in our marketing communications. We may also disclose your personal information to third parties (including government departments and enforcement bodies) where required or permitted by law.

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Paypa Plane uses your personal information for the following purposes based on our legitimate interests:

•       To communicate with you;

•       To administer and protect our business and the Site including troubleshooting, data analysis, security, testing, system maintenance, support, reporting, technical functionality, hosting of data, and in the context of a business reorganization or group restructuring exercise;

•       To prevent and investigate fraud and other misuses of the Site;

•       To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you;

•       To use data analytics to improve our website, products/services, marketing, client relationships and experiences; or

•       To make suggestions and recommendations to you about products or services that may be of interest to you.

We also use personal information when necessary for the performance of a contract in the following contexts:

•       To process your payments, orders, and transactions including:
       •       Manage payments, fees and charges

       •       Collect and recover money owed to us;

•       To set up and maintain your account with us;

•       To manage our relationship with you which will include:

       •       Notifying you about changes to our terms or privacy policy

       •       Asking you to leave a review or take a survey

       •       Responding to your questions and inquiries

We may also use your personal data when necessary to comply with legal obligations.

We may share information that we collect:

• With our vendors or service providers who help us operate our business such as payment processing, web hosting, or data storage. Additionally, we may share your information with companies that are conducting marketing and advertising to benefit Paypa Plane. These third-party companies may use your contact information for communications and marketing purposes that support our activities. You are under no obligation to respond and the companies are restricted from using your contact information for any other purpose. Paypa Plane will ensure that any service provider with which we share personal data agrees to safeguard it in substantially the same manner as Paypa Plane has described in this Privacy Policy and in accordance with all applicable laws;

•       Paypa Plane may aggregate information collected through the Site and remove identifiers so that the information no longer identifies or can be used to identify an individual (“Anonymized Information”). Paypa Plane shares Anonymized Information with third parties and does not limit third-parties use of the Anonymized Information because it is no longer identifiable to you;

•       In response to a subpoena or similar investigative demand, a court order, or a request for cooperation from a law enforcement or other government agency;

•       To establish or exercise our legal rights;

•       To defend against legal claims;

•       When we believe disclosure is necessary to investigate, prevent, or take action regarding illegal activity, suspected fraud or other wrongdoing; to protect and defend the rights, property or safety of our company, our employees, our website users, or others; or,

•       To enforce our website agreements or policies.

We may also transfer any personal information we collect in connection with a corporate change such as a merger, our acquisition by another company, or a partial or total sale of our assets (including as part of a bankruptcy proceeding).

California Shine the Light Law: California Civil Code Section 1798.83 permits users who are California residents to obtain from us once a year, free of charge, a list of third parties to whom we have disclosed personal information (if any) for direct marketing purposes in the preceding calendar year. If you are a California resident and you wish to make such a request, please send an e-mail with “California Privacy Rights” in the subject line to support@paypaplane.comor write us at: The Annex, Level 10/12 Creek Street, Brisbane QLD 4001

Children’s privacy

The Site is not directed to individuals under the age of thirteen (13), and we request that these individuals do not provide Personal Information through the Site. We do not knowingly collect information from children under 13. Visit the Federal Trade Commission website for more information about the Children's Online Privacy Protection Act (COPPA). If you believe that we have received information from a child or other person who is not a majority age in their relevant jurisdiction, please contact us at our e-mail or physical mailing address listed in the “Contact Us” section below and we will take all reasonable efforts to remove the information.

California Minors: If you are a California resident who is under the age of 18 and you are unable to remove publicly-available content that you have submitted to us, you may request removal by contacting us at: support@paypaplane.com.When requesting removal, you must be specific about the information you want removed and provide us with specific information, such as the URL for each page where the information was entered, so that we can find it. We are not required to remove any content or information that: (1) federal or state law requires us or a third party to maintain; (2) was not posted by you; (3) is anonymized so that you cannot be identified; (4) you don’t follow our instructions for removing or requesting removal; or (5) you received compensation or other consideration for providing the content or information. Removal of your content or information from the Service does not ensure complete or comprehensive removal of that content or information from our systems or the systems of our service providers. We are not required to delete the content or information posted by you; our obligations under California law are satisfied so long as we anonymize the content or information or render it invisible to other users and the public.

Emails & Newsletters:

When submitting any information on our Site, you consent to receiving commercial email from us. You can expect to receive offers regarding specific products and/or services, newsletters, promotions, and other similar offers. Should you wish to discontinue receiving these e-mailings simply unsubscribe using the link in the email you receive.

Advertising:

The Site may provide you with advertisements, including in-text link ads. Information we collect through cookies and other technologies that does not by itself identify you is used to assist us in delivering you relevant ads when you are on a webpage. We may work with third-party advertising networks and advertisers who help deliver these ads to you and who may collect information about your browsing activity over time and across different sites in order to make this advertising more relevant. We also use cookies to improve the performance of our advertising on other websites. Although you may not opt-out of receiving online advertisements generally, you may control the collection of data on our Site used for targeted Paypa Plane advertising during your visits to other websites. To opt-out of our personal information collection for targeted advertising on other sites, see "Cookies" under the section "What are my opt-out rights?"

Paypa Plane advertises online (e.g., pages within our Sites and mobile apps through company-managed social media presences, and on other sites and mobile apps not affiliated with us) and offline (e.g. through call centers, and direct marketing). In order to understand how advertising performs, we may collect certain information on our Sites and other sites and mobile apps through our advertising service providers using cookies, IP addresses, and other technologies. The collected information may include the number of page visits, pages viewed on our Sites, search engine referrals, browsing activities over time and across other sites following your visit to one of our Sites or apps, and responses to advertisements and promotions on the Sites and on sites and apps where we advertise.

The Site uses information described in this Privacy Policy to help advertise our products and services in a variety of ways. We use such information to:

•       Present tailored ads, to you including:

       •       Banner ads and splash ads and other mobility applications

       •       E-mail, postal mail, and telemarketing

       •       On other sites and mobile apps not affiliated with Company;

•       Analyze the effectiveness of our ads; and

•       Determine whether you might be interested in new products or services

How we tailor ads:

Relationship based advertising

In order to help make our advertising informative and useful, we may use information about your relationship with us (such as types of services, transactional information or the state in which you reside) to help determine which advertisements or offers to present to you.

Online Behavioral Advertising

We or our advertising service providers may use certain information about your activities on our Sites, such as pages visited and search keywords entered to help determine which of our advertisements or offers may be of interest to you. We limit access and collection of information for specific purposes by advertising service providers. We may use this online information for online and offline advertising, which we may feel will be a benefit to you.

Advertising on third-party sites and mobile apps

We may contract with advertising companies to advertise our products and services on sites and mobile apps not affiliated with us. We may use Aggregated and De-identified Data and information provided by you to these third-party sites and mobile apps to select which of our advertisements or offers may appeal to you, display them to you and monitor your responses. Third-Party sites and mobile apps are not subject to this Privacy Policy. Please visit the individual sites and mobile apps for additional information on their data and privacy practices and opt-out policies.

Online Behavioral Advertising on third party sites and mobile apps

Some of our tailored ads are online behavioural advertising, and may be served using data collected by third-party providers. Ads served on our behalf by these companies do not contain unencrypted personal information and we limit the use of information by companies that serve our ads.

What are my opt-out rights?

You may decline to provide personal information to us and/or refuse cookies in your browser, although some of our features or services may not function properly as a result.

If you no longer wish to receive our promotional communications, you may opt-out of receiving them by following the instructions included in each communication or by emailing or calling us per the information contained on our contact page.

We will retain user-provided personal information for as long as you use the Site and for a reasonable time thereafter. If you'd like to access, update, or delete personal information that you have provided via the Site, please contact us at support@paypaplane.com or the address below and we will respond in a reasonable time. Before we are able to provide you with any information, correct any inaccuracies, or delete any information, however, we may ask you to verify your identity. Please note that some or all of the user-provided data may be required in order for the Site to function properly, and we may be required to retain certain information by law.

To protect your personal information from unauthorized access and use, we use security measures that comply with applicable federal and state laws. These measures may include device safeguards and secured files and buildings as well as oversight of our third party service providers to ensure information remains confidential and secure. While we follow generally accepted industry standards to protect the personal information submitted to us (both during and once we receive it), no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. Unfortunately, no data transmission over the Internet can be guaranteed to be absolutely secure. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.

If we provide you with a username and password to access portions of the Site, we disclaim any responsibility for a breach of privacy as a result of your willingly or inadvertently disclosing your username and password to others.

If you have any questions about security on our website, you can e-mail us at support@paypaplane.com

Notice to Vermont Residents

In response to Vermont regulations, we will automatically treats accounts with Vermont billing addresses as if you requested us not share your information with nonaffiliated third parties, and that we limit the information we shares with its affiliates. If we disclose information about you to nonaffiliated third parties with whom we have joint marketing agreements, we will only disclose your name, address, other contact information, and information about our transaction and experiences with you

Notice to Nevada Residents

We are providing you this notice pursuant to state law. You may be placed on our internal Do Not Call List by contacting us at support@paypaplane.com. If you have any questions or would like to obtain further information, you can contact us the Privacy Officer in the “Contact Us” section below.  Nevada law requires that we also provide you with the following contact information: Bureau of Consumer Protection, Office of the Nevada Attorney General, 555 E. Washington St., Suite 3900, Las Vegas, NV 89101; Phone number: 702-486-3132; e-mail: BCPINFO@ag.state.nv.us.

Notice to Users Outside of the United States

This Privacy Policy is intended to cover collection of information on our websites from residents of the United States. If you are visiting our websites from outside the United States, please be aware that your information may be transferred to, stored and processed in the United States where our servers are located and our central database is operated. The data protection and laws of the United States and other countries might not be as comprehensive as those in your country. By using our services, you understand that your information may be transferred to our facilities and those third-parties with whom we share it as described in this Privacy Policy.

If you have any questions or suggestions regarding our Privacy Policy, please contact us at support@paypaplane.com, or write us at: The Annex, Level 10/12 Creek Street, Brisbane QLD 4001